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TRAIN OPERATIONS: Adopting Leading Practices Could Improve Passenger Boarding Experience

September 7, 2016  |  Audit Reports

Our objectives were to (1) identify leading practices for passenger boarding, (2) evaluate the extent to which the company’s passenger boarding procedures at its 20 busiest stations followed these leading practices, and (3) identify other factors that may limit the company’s ability to adopt leading practices.

Tracking Number
OIG-A-2016-011