Audit Reports
April 18, 2024 | Audit Reports
GOVERNANCE: Opportunities Exist to Better Use Data to Improve the Customer Experience
Providing consistent, high‐quality customer service has been a longstanding strategic priority for Amtrak (the company).1 To that end, the company… Read more
February 22, 2024 | Audit Reports
ASSET MANAGEMENT: Company Has Opportunities to More Effectively Manage and Safeguard Maintenance-of-Equipment Inventory
Our objective was to evaluate the effectiveness of the company’s processes and controls for managing and safeguarding its inventory.
We found… Read more
January 05, 2024 | Audit Reports
FINANCIAL MANAGEMENT: Quality Control Review of the Independent Audit of Amtrak’s Consolidated Financial Statements for Fiscal Year Ended 2023
Amtrak (the company) contracted with the independent certified public accounting firm of Ernst & Young LLP to audit its consolidated financial… Read more
December 12, 2023 | Audit Reports
HUMAN RESOURCES: Company is Meeting Hiring Goals but Has Opportunities to Improve Hiring Efficiency
Our objective was to assess the extent to which the company is prepared to hire, onboard, and retain a sufficient agreement workforce to execute its… Read more
December 11, 2023 | Audit Reports
TECHNOLOGY: Results of Audit Assessing Company Controls to Protect Information Systems and Data from Insider Threats
Like other organizations, Amtrak (the company) faces the inherent cybersecurity risk that employees or contractors are “insider threats”—that is,… Read more
September 29, 2023 | Audit Reports
Major Programs: Company Improved Management of New Acela Program, but Additional Delays and Cost Increases are Likely
Our objective was to reassess the company’s management and oversight of New Acela, including the trainset acquisition and other program elements… Read more
September 14, 2023 | Audit Reports
MAJOR PROGRAMS: Americans with Disabilities Act Program Progressing, but Faces Some Challenges to Meeting Completion Goals
Our objective was to provide the status of the company’s progress toward achieving compliance with the ADA and identify any challenges that could… Read more
September 01, 2023 | Audit Reports
FINANCIAL MANAGEMENT: The Company Has Proactively Taken Steps to Comply with the Infrastructure Investment and Jobs Act
Our objective was to assess the company’s early efforts to comply with all Infrastructure Investment and Jobs Act requirements, with a focus on its… Read more
July 17, 2023 | Audit Reports
GOVERNANCE: Company Is Strengthening Project Cost Management but Can Better Organize Costs and Improve Guidance
Our objective was to identify any challenges with company systems and processes that could impede the Capital Delivery department’s ability to… Read more
June 23, 2023 | Audit Reports
SAFETY AND SECURITY: Company Faces Impediments Identifying and Managing Private Security Contractors
Our initial objective was to assess the effectiveness of the company’s oversight and coordination of its private security contractors, but we… Read more